PRIVACY POLICY

This Privacy Policy describes how Carolina Hair Studios (“we,” “us,” or “our”) collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us (“Consumers”). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide.

We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. By entering your phone number, you are agreeing to receive text messages from us. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out.

Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.

Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing Services: We may use your information to provide you with our salon services and to respond to your inquiries.

Communication: We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time.

Website Improvement: We may use your information to analyze and improve our website’s functionality, content, and user experience.

3. Sharing Your Information

We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information in the following circumstances:

Business Operations: We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.

Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes.

Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy.

4. Your Choices and Rights

You have the following rights regarding your information:

Access: You can request access to the personal information we hold about you.

Rectification: You can request corrections to inaccuracies in your personal information.

Deletion: You can request the deletion of your personal information, subject to legal obligations.

Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

5. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the “Last Updated” date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

5. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

CANCELLATON & REFUNDS

Guests are granted a 3 day Color Retouch period if we fail to grant the hair color requested.

Guests who cancel day of will be charge full cost non refundable deposit.

Guest who “no-show” will be charged 100% total fee that cant be used for future services .

No refunds on any services.

CANCELLATIONS

It’s important to understand that when forgetting or cancelling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our clients and professionals, booking appointments through Boulevard are subject to the following terms:

* You may cancel or modify your appointment without charge anytime 72 hours preceding the start time of your appointment.
* Less than 72hours notice is considered a “Late Cancellation” and will result in a charge up to 100% of the scheduled service(s).
* If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “No Show” and charged full price of the scheduled service(s).
* Appointments that are booked within the 24-hour period are still subject to the cancellation policy.
* As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.
* For a full experience, please arrive at least ten (10) minutes before your scheduled appointment time to included the consultation.

LATE ARRIVALS

We ask you to arrive on time for your appointment. We will always try our best to accommodate you if you’re running behind. Late arrivals may be rescheduled if time does not permit with a charge. Clients arriving more than 10 minutes late will forfeit the original appointment.

DEPOSIT

Carolina Hair Studios requires a valid credit card on file in order to secure all bookings.

REFUND

We want to ensure that you are satisfied with your experience at Carolina Hair Studios. In the event that you are not satisfied, please let us know at the time of your service or within 24 hours after your service has been performed, to make any adjustments. We do not offer monetary refunds on products or services rendered.

RIGHT TO REFUSE SERVICE

Carolina Hair Studios reserves the right to refuse services to anyone demonstrating inappropriate behavior to any member of our staff, is visibly intoxicated, communicable illness, or violates our Salon Policies.

WALK-INS

While we happily provide services for walk-in clients, we recommend booking an appointment to ensure that we can accommodate your needs.

Children are not allowed unless services are being rendered.

SMS MESSAGING

By entering your phone number, you are agreeing to receive text messages from Carolina Hair Studios. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out.